Refund & Cancellation Policy

You may cancel a product order free of charge as long as the supplier has not yet marked it "Shipped". Once an order is shipped, cancellation is at the supplier's discretion. To request a cancellation, contact us via the WhatsApp chat button on the Platform with your order ID.

If a paid order is cancelled before shipping, or a supplier is unable to fulfil it, the amount paid is refunded to the original payment method via Razorpay. Refunds typically reflect in your account within 5–7 business days, depending on your bank.

For damaged, incorrect, or missing items received, report the issue within 48 hours of delivery via WhatsApp with photos of the item; we will coordinate with the supplier on a replacement or refund.

A gig request can be cancelled by the Principal/HM at no cost while it is still "Open" (before a worker is assigned). Once a worker is assigned, cancellation should be agreed directly between the school and the worker; if work has already begun, any payment for work completed is a matter between the two parties.

Use the WhatsApp chat button available on every page of the Platform, or the contact option on your order/gig detail page, and include your order or gig ID. Our admin team reviews refund requests and coordinates with the relevant supplier or worker.

If a refund or cancellation cannot be resolved directly between buyer and seller, either party may escalate to TN School Cart admin for review by sharing order details and any supporting evidence (photos, messages).